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For deliveries: Please visit our Manchester menu.
Frequently Asked Questions
Do I have to be a medical patient to purchase at gLeaf?
Yes, gLeaf is strictly for registered VA medical cannabis patients. You must present a valid certificate of cannabis issued by your doctor & a valid government issued photo ID on every visit and delivery order. The only exceptions are registered agents, including parents or legal guardians who have registered with the CCA, who are listed on the patient's account.
How do I get certified?
Schedule an appointment with a registered practitioner for cannabis to receive your certification. Visit www.vanorml.org/doctors for a list of providers.
What will I need on my first visit?
First time patients will need the following documents:
- Valid written certification for the use of medical cannabis
- Valid government issued photo ID
- Proof of residency if your photo ID is not a Virginia ID
Am I eligible for Delivery?
Registered gLeaf patients are eligible for delivery after a consultation has been completed either in store during the first purchase, at another VA dispensary, or done virtually. We deliver to almost the entire state of Virginia.
Who can pick up my deliveries?
Only the patient can pick up their delivery order. The only exception to this is if they have a registered caregiver or agent that is listed on the patient’s account. For all deliveries, a valid government issued photo ID will be required.
How can I apply for a job?
Please visit the careers page on our parent company's website here.
Who do I contact for a physical medical card?
The VA Board of Pharmacy can issue you a physical medical card if requested. You first must register with the state Board of Pharmacy. They can be reached at 804-365-4456 or callcenter@dhp.virginia.gov.
What forms of payment are accepted?
All in store purchases & delivery orders will be CASH ONLY. (ATM’s on site)
Virginia Return Policy
Return Policy gLeaf Medical of Virginia Facilities
Returns and exchanges will only be accepted within 30 days of purchase. Batteries, devices and accessory returns will be accepted within 90 days of purchase.
Refunds and exchanges will only be offered for defective cartridges, such as those that are leaking, or not pulling.
Refunds and exchanges for flower will only be offered if the package is contaminated with a non-cannabis product, such as hair or piece of debris.
Refunds/exchanges must be approved by the manager/pharmacist on duty prior to being processed.
Returns will not be accepted based on effects or feeling preferences.
In the event of a dispensing error or recall a refund or exchange must be offered.
Discounts may be given at manager/pharmacist discretion.
Once you have left gLeaf property a return can’t be done unless you have already gone through the email process.
Return/exchange requests will only be accepted in store, no returns will be accepted through a delivery order.
How to Facilitate a Return or Exchange
- Take a photo of your product that is defective
- Contact the store you purchased the product from directly with a brief description. Please allow our management team 48-72 hours to respond.
- After you get the OK to bring your defective product back in, come see us! Bring the product in its original packaging and place it in the original black bag if you have it.(Alert security & reception regarding your return upon arrival, & they will send you to a dispensary manager.)